Customer Success in the AI Age: Free B2B + AI Course | SaaStr AI University
The B2B playbook for customer success and forward deployed engineers, from the old playbook breaking to building your own AI CS agent.. Customer success is being rewritten in real time. This course covers why the old playbook is breaking, the rise of the forward deployed engineer, building your…
Customer Success in the AI Age - free course at SaaStr AI University. The B2B playbook for customer success and forward deployed engineers, from the old playbook breaking to building your own AI CS agent.. Customer success is being rewritten in real time. This course covers why the old playbook is breaking, the rise of the forward deployed engineer, building your own AI CS agent, the metrics that actually matter now, and how to design the post-sales org for an outcomes world. Built on what AI-native operators are doing today. Level: All levels. 25 lessons across 5 modules, about 6 hours, self-paced and free. Modules: 1. Why Customer Success Is Being Rewritten - The forces breaking the old CS playbook, the shift from features to outcomes, and the rise of the forward deployed engineer. 2. The Forward Deployed Engineer Model - What an FDE does, when to hire one, how to find and structure them, and whether you can build the role from your CS team. 3. AI Agents in Customer Success - Building your own AI CS agent, deciding what to automate versus keep human, and managing a multi-agent post-sales operation. 4. The New Metrics and Retention - Why NRR, GRR, and logo retention need a rethink, the new CS scorecard, and what retention and expansion look like when you sell outcomes. 5. Org, Comp, and Scale - Designing the post-sales org, paying FDEs and CSMs, scaling deployment without linear headcount, and keeping your best people. Start free: https://saastr.ai/university/customer-success-ai