Structuring FDE Engagements and Handing Off | Customer Success in the AI Age - SaaStr AI University
Scoping a deployment sprint, owning blockers, and the handoff from FDE depth to steady-state coverage.
Structuring FDE Engagements and Handing Off - a free lesson in Customer Success in the AI Age at SaaStr AI University. Scoping a deployment sprint, owning blockers, and the handoff from FDE depth to steady-state coverage. Key takeaways: • Structure FDE work in three phases: land (win the eval on real data), deploy (reach production), hand off (lighter motion once stable). • Trigger the handoff on a production milestone the customer hit, not a calendar date, or the FDE never leaves. • Every deployment should output reusable docs, code, and patterns so the next one is faster. Part of the free, self-paced Customer Success in the AI Age course: https://saastr.ai/university/customer-success-ai