What to Automate vs Keep Human: The Last Mile | Customer Success in the AI Age - SaaStr AI University
Where agents win (proactive, personalized operational work at scale) and where the human last mile still decides the outcome.
What to Automate vs Keep Human: The Last Mile - a free lesson in Customer Success in the AI Age at SaaStr AI University. Where agents win (proactive, personalized operational work at scale) and where the human last mile still decides the outcome. Key takeaways: • Automate the admin layer and personalized outreach at scale, where a good agent beats a human and never balks at menial work. • Keep humans on the relationship, change management, judgment calls, and in-person moments. • The working hybrid: agent does 90%+ of the volume, humans own the last mile that closes. Part of the free, self-paced Customer Success in the AI Age course: https://saastr.ai/university/customer-success-ai