Demanding FDE Time From Your Vendors at Deployment | Customer Success in the AI Age - SaaStr AI University
Treating FDE access as a buying requirement, asking for references in your vertical, and what to expect upfront.
Demanding FDE Time From Your Vendors at Deployment - a free lesson in Customer Success in the AI Age at SaaStr AI University. Treating FDE access as a buying requirement, asking for references in your vertical, and what to expect upfront. Key takeaways: • The strongest predictor of an AI tool working is whether the vendor staffs a real FDE on your deployment. • Make FDE time and a same-vertical reference hard requirements in every AI vendor evaluation. • Buyers increasingly refuse to purchase without an FDE, so provide one as a vendor and demand one as a buyer. Part of the free, self-paced Customer Success in the AI Age course: https://saastr.ai/university/customer-success-ai