Time to Value as a Real Metric, Not a Story | Customer Success in the AI Age - SaaStr AI University
Defining value from the customer’s outcome, pulling onboarding into the sales cycle, and measuring time to the first unit of work.
Time to Value as a Real Metric, Not a Story - a free lesson in Customer Success in the AI Age at SaaStr AI University. Defining value from the customer’s outcome, pulling onboarding into the sales cycle, and measuring time to the first unit of work. Key takeaways: • Define time to value from the customer’s outcome, not your provisioning or their first login; kill ‘time to live’ if it doesn’t tie to value. • Pull onboarding into the trial and sale, because AI products often require winning the evaluation before signature. • Track handover success, since most failure happens when context drops between sales and deployment. Part of the free, self-paced Customer Success in the AI Age course: https://saastr.ai/university/customer-success-ai