Outcomes, Not Features: What Customers Actually Buy Now | Customer Success in the AI Age - SaaStr AI University
Value has moved from the software to the work it produces, and consumption and outcome pricing make value and revenue the same number.
Outcomes, Not Features: What Customers Actually Buy Now - a free lesson in Customer Success in the AI Age at SaaStr AI University. Value has moved from the software to the work it produces, and consumption and outcome pricing make value and revenue the same number. Key takeaways: • Every business model is the gap between paying, getting value, and paying again; consumption and outcome pricing close that gap. • Under usage-based pricing, adoption drives revenue, so the CS motion and the business motion become one to one. • AI makes possibility cheap, so proof is the currency: arm the customer with the outcome they can repeat to their board. Part of the free, self-paced Customer Success in the AI Age course: https://saastr.ai/university/customer-success-ai