Org Design: CS, FDE, Solutions, and Support | Customer Success in the AI Age - SaaStr AI University
Who owns what across the post-sales org, and how the FDE-led chart simplifies handoffs.
Org Design: CS, FDE, Solutions, and Support - a free lesson in Customer Success in the AI Age at SaaStr AI University. Who owns what across the post-sales org, and how the FDE-led chart simplifies handoffs. Key takeaways: • Two valid AI-era org shapes: FDE-led plus agents (technical, lighter change mgmt) or consultative CS plus domain experts (high change mgmt). • Deployment difficulty, not company size, should decide which shape you run. • Segment books by domain and vertical, since domain expertise accelerates time to value more than size tiers. Part of the free, self-paced Customer Success in the AI Age course: https://saastr.ai/university/customer-success-ai