Capstone: Your CS + FDE Operating Plan | Customer Success in the AI Age - SaaStr AI University
Assemble your coverage model, agent build list, and new metric scorecard into one operating plan.
Capstone: Your CS + FDE Operating Plan - a free lesson in Customer Success in the AI Age at SaaStr AI University. Assemble your coverage model, agent build list, and new metric scorecard into one operating plan. Key takeaways: • Your operating plan has three parts: a coverage model (FDE vs CS-plus-agents), an agent build list, and a value-based scorecard. • Build one agent first from a granular spec on a vibe-coding platform, and put a named owner on the fleet. • CS is being promoted, not disrupted: own a revenue number and the value scorecard, and claim the seat. Part of the free, self-paced Customer Success in the AI Age course: https://saastr.ai/university/customer-success-ai