What an FDE Actually Does, Day to Day | Customer Success in the AI Age - SaaStr AI University
The real workflow: embedding with 1-3 customers, building and debugging in their environment, and owning whether the AI works in production.
What an FDE Actually Does, Day to Day - a free lesson in Customer Success in the AI Age at SaaStr AI University. The real workflow: embedding with 1-3 customers, building and debugging in their environment, and owning whether the AI works in production. Key takeaways: • An FDE embeds with 1 to 3 accounts and owns whether the product works in production, not a checklist. • The week is engineering pointed at a customer: requirements, integration, evals on real data, debugging, unblocking go-live. • If the role is calls and decks it is CS; if it is building and debugging in the customer’s stack it is an FDE. Part of the free, self-paced Customer Success in the AI Age course: https://saastr.ai/university/customer-success-ai